Working hours
from 9:00 a.m. to 5:30 p.m.
The 30-minute lunch break between 12:00 and 13:00 is used by employees in a way that ensures uninterrupted work, which is organized and controlled by their immediate supervisor.
Customers hotline
Calls to the national telephone are charged according to your operator's prices/tariffs to landline numbers 0700 of BTC.
Information on filed complaints
For complaints filed in Sofia city, please contact us by phone from 3:00 p.m. to 5:00 p.m.
Attention!
To submit complaints/signals and questions to the CPC, please use the electronic form for submitting complaints/signals or submit in person at the CPC counter. The email address [email protected] is used only for official correspondence with institutions in the Republic of Bulgaria.
Offices in Bulgaria
Veliko Tarnovo
"Center-2" Square, Building No. 2, 1st floor, rooms: 106, 107, 108
+359 (062) 624 194