Accessibility Statement

SECTION 1

MANDATORY CONTENT

The Commission for Consumer Protection is committed to ensuring access to its website and mobile application, in accordance with Art. 58c of the Electronic Government Act (amended by SG No. 102 of December 31, 2019) and Art. 39 and 39a of the Regulation on the general requirements for information systems, registers and electronic administrative services (amended and supplemented by SG No. 4 of January 14, 2020)

This accessibility statement applies to the website at:  https://kzp.bg, and the mobile application kzp-advisor.com

Version 7.0, updated on 04/27/2020.

Standard followed for providing accessible content: EI 301 549 V2.1.2 (2018-08)

I. Compliance status

partially complies with the requirements of the specified standard - due to

the non-conformity(ies) and/or exceptions listed below

II. Inaccessible content

Description and indication of the non-conformity: options:
Requirement 9.1.2.1 (A) of EN 301 549 V2.1.2 (2018-08) Perceptible Sound and image only (pre-recorded)
A transcript of the relevant content is provided only for inactive audio files (audio cards, MP3 files, etc.)		 Not applicable
No audio recordings are published.
Requirement 9.1.2.2 (A) of EN 301 549 V2.1.2 (2018-08)
Perceptibility Captions (pre-recorded)
Transcript or audio description of the relevant content is provided only for video that is not active, unless the video is decorative		 Not applicable
No audio recordings are published.

Date of initial preparation of the declaration

Date of annual update (revision) of the declaration

Date of update of the declaration after an assessment and significant revision of the website or mobile application: 10.02.2022.

Method used to prepare the declaration - self-assessment made by the person under Art. 1, para. 1 or 2 of the ZEU, owner of the website/mobile application

Feedback and contact details

Address for providing feedback (signals) and suggestions regarding the accessibility of this website

Sofia, PO Box 1000, 1 Vrabcha Street, floors 3, 4 and 5,  [email protected]

Link to feedback request form: not applicable

Contact details of the official(s) responsible for accessibility and handling of requests sent through the feedback mechanism: not applicable

Application procedure

In accordance with Commission Implementing Decision (EU) 2018/1524 of 11 October 2018, on the basis of Art. 58d, para. 1 of the EU Treaty and in accordance with approved internal rules in the CCP, the following procedure for examining signals has been determined:

  • Reports submitted under the Electronic Government Act (EGA) for violations of the accessibility requirements of the content of the KZP website should be submitted to  [email protected] .
  • The report is reviewed within one month of its receipt, and within the same period the response is prepared, which contains a description of the actions and measures taken to eliminate the accessibility violation and the deadline within which the indicated accessibility violations will be eliminated, or a reasoned refusal, in cases where the request is considered unfounded and unlawful.
  • When the person submitting the report has indicated an e-mail address, the response is sent, signed with a certificate for a qualified electronic signature, and in other cases - on paper, to the address indicated in the report. When an incorrect or non-existent address is indicated, the information is considered received from the date of its sending.

Complaints under Art. 58d, para. 2 of the Law on Electronic Governance for failure to meet accessibility requirements or for failure to comply with the procedure for considering signals under item 1 shall be submitted to the Minister of Electronic Governance through the registry of the Ministry of Electronic Governance at the address: 6 Gen. Yosif V. Gurko St., Sofia 1000; electronically at  [email protected]  (with the subject: "Complaint regarding the violation of the accessibility of websites") or by postal service in paper form to the address of the Ministry of Electronic Governance - 6 Gen. Yosif V. Gurko St., Sofia-1000.

According to Art. 60a of the ZEU, the control over the compliance of the content of websites and mobile applications with the accessibility requirements under Art. 58c of the ZEU is carried out by the Chairman of the State Agency for Electronic Governance.

In the event that the Commission for Consumer Protection:

  1. does not respond to the signal within the above-mentioned period or
  2. does not take the measures to remedy the accessibility violation specified in the response to the signal.

The citizen or organization that filed the report may file a complaint with the Minister of e-Government.

Contact details of the official(s) responsible for accessibility and complaint handling at the MEU

Complaints can be submitted in the following ways:

  • to the email address:  [email protected] , indicating the subject: "Complaint regarding the violation of the accessibility of websites";
  • through the registry office of the MEU at 6 Gen. Yosif V. Gurko Street, Sofia;
  • via postal service on paper to the address of MEU - 6 Gen. Yosif V. Gurko Street, Sofia-1000

SECTION 2

RECOMMENDED CONTENT

The Commission for Consumer Protection is committed to ensuring a higher level of accessibility, to eliminating the identified inconsistencies in the accessibility requirements of its website and to ensuring a consistently high level of accessibility of the published information.

Date of publication of the website and/or mobile application:

Date of the last update of the website and/or mobile application due to a significant revision of their content:

Reference to evaluation report: not applicable

Other content deemed necessary: ​​not applicable